Got questions? We've got answers.
Orders are processed in 1-3 business days. Standard shipping takes 5-7 business days, Express takes 2-3 days, and Overnight is 1 business day. International orders take 10-28 business days depending on location.
Yes! We offer free standard shipping on all US orders over $100.
Once your order ships, you'll receive a tracking number via email. You can also track your order on our Order Tracking page.
Contact us at orders@nvushearts.com immediately. We can change your address if the order hasn't shipped yet.
We offer 30-day returns on unworn, unwashed items with original tags for store credit only (no refunds to original payment method). Contact orders@nvushearts.com to initiate a return. See our full Refund Policy.
Yes! We offer size and color exchanges subject to availability. Email orders@nvushearts.com with your order number and desired exchange.
You're responsible for return shipping unless the item is defective or we made an error. For defective items, we'll provide a prepaid return label.
Once we receive your return, store credit is issued within 5-7 business days. You'll receive an email with your store credit code that can be used for any future purchase.
Our pieces have an oversized, modern streetwear fit. Check our size guide for detailed measurements. When in doubt, size up for a looser fit or stay true to size for a standard oversized look.
We use premium materials: 6.0oz+ ring-spun cotton for t-shirts, 8.0oz heavyweight cotton blend for hoodies. All pieces are pre-shrunk and built to last.
To keep your gear looking fresh:
Most items restock! Sign up for email notifications on product pages to be alerted when items are back. Some limited designs may not restock.
NVUS Hearts represents the journey from envious hearts to mended hearts. The brand was born in a jail cell during COVID lockdown when founder Keith found a torn Bible. Learn the full story here.
Yes! $1 per shirt and $2 per hoodie goes to The Hope Project, supporting those affected by incarceration and helping rebuild lives through faith.
We love collabs! Reach out to collabs@nvushearts.com with your idea, portfolio, and what you bring to the table.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Absolutely. We use industry-standard SSL encryption and never store your payment details on our servers. All transactions are processed through secure payment gateways.
No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and get early access to drops.
We're here to help. Reach out anytime.