New drop: the Living Proof Hoodie →

Frequently Asked Questions

Got questions? We've got answers.

Orders & Shipping

How long does shipping take?

Orders are processed in 1-3 business days. Standard shipping is USPS Ground Advantage, 5-7 business days, calculated at checkout by weight and distance (up to $7.99) and free on orders of $50 or more. We ship within the United States only.

Do you offer free shipping?

Yes. Standard shipping is free on all US orders of $50 or more. Below that it is calculated at checkout by weight and distance, up to $7.99.

Can I track my order?

Once your order ships, you'll receive a tracking number via email. Use the tracking link in that email to follow your package.

Can I change my shipping address after ordering?

Contact us at orders@nvushearts.com immediately. We can change your address if the order hasn't shipped yet.

Returns & Exchanges

What is your return policy?

We offer 30-day returns on unworn, unwashed items with original tags for store credit only (no refunds to original payment method). Contact orders@nvushearts.com to initiate a return. See our full Returns & Refund Policy.

Do you offer exchanges?

We don't process direct exchanges. For a different size or design, return the original for store credit and place a new order — that way your new item ships right away instead of waiting on the return. Email orders@nvushearts.com with your order number to start.

Who pays for return shipping?

You're responsible for return shipping unless the item is defective or we made an error. For defective items, we'll provide a prepaid return label.

How long does it take to get a refund?

Once we receive your return, store credit is issued within 5-7 business days. You'll receive an email with your store credit code that can be used for any future purchase.

Products & Sizing

How do NVUS Hearts products fit?

Boxy, relaxed cut with dropped shoulders. It wears looser than a standard-fit tee at the same size. The surest way to pick is to lay a shirt you already own flat, measure straight across from armpit to armpit, and match that number to the chest column on our size guide.

What are your products made of?

Our tees are heavyweight 7.5 oz, 100% cotton. All pieces are pre-shrunk and built to last.

How do I care for my NVUS Hearts apparel?

To keep your gear looking fresh:

  • Machine wash cold inside out
  • Tumble dry low or hang dry
  • Do not bleach or iron directly on graphics

Will items restock if they're sold out?

Most items restock! Sign up for email notifications on product pages to be alerted when items are back. Some limited designs may not restock.

Brand & Mission

What does "NVUS Hearts" mean?

NVUS Hearts represents the journey from envious hearts to mended hearts. The brand was born at founder Keith's lowest point during the 2020 lockdown, where he found the vision for it. Learn the full story here.

Do you give back to any causes?

Yes. 10% of every order supports Herren Project, the national nonprofit founded by Chris Herren. It is part of the reason the brand exists.

Can I collaborate with NVUS Hearts?

We love collabs! Reach out to collabs@nvushearts.com with your idea, portfolio, and what you bring to the table.

Payment & Account

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and never store your payment details on our servers. All transactions are processed through secure payment gateways.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and get early access to drops.

Still Have Questions?

We're here to help. Reach out anytime.

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FAQs · Shipping, Sizing and Returns | NVUS Hearts